Alison Carr is a Senior Associate with Shaker International’s Insights Team. As a trusted advisor to numerous banking firms (from some of the largest financial institutions to small regional banks), Alison engages with clients to help set the human dimension of the future of banking. Her primary work focuses on continuous improvement of assessments through a deep understanding of changes on the horizon for both specific roles and larger industries. Her contributions to the practice of scientific management include many conference presentations, peer-reviewed journal articles, and book chapters. Alison received her master’s degree and doctoral training in Industrial-Organizational Psychology at The University of Akron.
Content Featuring Alison Carr
Learn more about automation’s impact on top performers providing stellar customer service as a differentiator and changing KPIs and other metrics.
- When everyone’s e-commerce and banking apps are effectively the same, and Google and Amazon searches make differentiation near impossible, how can you build sustainable competitive advantage?